Terms and Conditions

1. Acceptance and Modifications

1.1 Your Agreement

When you use paxelo.ai, you confirm that:

• You have read and understand these Terms
• You accept all obligations outlined herein
• You will comply with all applicable laws
• You are authorized to enter this agreement

1.2 Updates to Terms

We may revise these Terms periodically. Changes take effect when we:

• Publish updated Terms on our Platform
• Notify you via email or Platform notification
• Update the effective date above

Your continued use after changes constitutes acceptance. If you disagree with modifications, discontinue use immediately and contact us to close your account.

1.3 Additional Policies

Our Privacy Policy at https://www.paxelo.ai/privacy governs data handling and is incorporated into these Terms. Additional guidelines may apply to specific features.

2. Privacy and Data Protection

2.1 Information Collection

We collect and process information as detailed in our Privacy Policy. By using paxelo.ai, you authorize this data processing.

2.2 AI Provider Data Sharing

Our Platform utilizes third-party artificial intelligence services. When you generate content, your inputs are transmitted to these AI providers for processing. Review our Privacy Policy for specific details about data flows.

2.3 Sensitive Information

Exercise caution when inputting personal, confidential, or sensitive information into AI tools. Such data may be processed by third-party systems.

3. Account Requirements

3.1 Eligibility

You must be at least 18 years old to use paxelo.ai independently. Users between 13-17 require parental consent. We do not knowingly provide services to children under 13 (or 16 in the EU/UK).

3.2 Registration Accuracy

You agree to:

• Provide truthful, current, and complete information
• Update your information promptly when it changes
• Maintain confidentiality of login credentials
• Accept responsibility for all account activity
• Notify us immediately of unauthorized access

3.3 Account Limitations

Each person or organization may maintain only one account. You may not:

• Create duplicate accounts
• Use names or identities belonging to others
• Transfer your account without written permission
• Allow others to use your credentials

3.4 Organizational Accounts

If registering on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

3.5 Third-Party Login

You may register using third-party authentication (Google, LinkedIn, etc.). By doing so, you permit us to access information from those accounts according to your privacy settings with those providers.

4. Platform Description

4.1 Available Services

paxelo.ai provides AI-assisted writing tools including:

• Content generation and writing assistance
• Document creation and management
• Personalized AI writing capabilities
• Marketing and business content development
• Content organization and workflow tools
• Additional features as we develop them

4.2 Service Modifications

We reserve discretion to:

• Add, modify, or remove features
• Establish usage limitations
• Temporarily or permanently discontinue services
• Update functionality and capabilities

While we strive to provide advance notice of significant changes, circumstances may prevent this.

4.3 No Service Guarantee

We do not guarantee:

• Uninterrupted availability
• Error-free operation
• Compatibility with your systems
• Specific uptime percentages
• Permanent feature availability

5. AI Content Responsibility

5.1 Understanding AI Output

This content is NOT:

• Verified for accuracy or completeness
• Reviewed by human editors
• Guaranteed to be current or factual
• Free from errors or bias
• Suitable for all purposes without review
• Endorsed by paxelo.ai

MAY INCLUDE:

• Factual errors or misinformation
• Outdated or incomplete information
• Biased perspectives
• Inappropriate content for certain contexts
• Potential copyright or trademark issues
• Legal or compliance problems

5.2 Your Verification Duties

You are completely responsible for:

Review Requirements:

• Thoroughly reviewing all Generated Content before use
• Fact-checking claims, statistics, and assertions
• Verifying citations and references
• Ensuring appropriateness for your purpose

Legal Compliance:

• Confirming content doesn't infringe intellectual property
• Ensuring compliance with applicable laws and regulations
• Avoiding defamatory or harmful statements
• Respecting third-party rights

Professional Standards:

• Meeting industry-specific requirements
• Adhering to professional codes of conduct
• Obtaining expert review when necessary

5.3 Prohibited Applications

DO NOT USE Generated Content for:

Critical Decisions:

• Medical diagnosis, treatment, or health decisions
• Legal proceedings, contracts, or official filings
• Financial transactions or investment advice
• Emergency response situations
• Safety-critical applications

Professional Services:

• Practicing licensed professions without human oversight
• Replacing qualified professional judgment
• Certification or accreditation submissions

High-Risk Scenarios:

• Life or health-threatening situations
• Regulatory compliance without verification
• Situations where errors could cause serious harm

5.4 No Professional Advice

Generated Content does not constitute professional advice in any field including law, medicine, finance, accounting, or taxation. Consult qualified professionals for such guidance.

5.5 Liability Exclusion

We explicitly disclaim liability for:

• Any consequences of using Generated Content
• Losses resulting from content inaccuracies
• Legal problems arising from Generated Content
• Professional or reputational damage
• Financial losses from reliance on content

You use Generated Content entirely at your own risk.

6. Your Content Rights

6.1 Definitions

“Your Content” means all materials you provide to paxelo.ai, including:

• Text and prompts you submit
• Files and documents you upload
• Information you enter
• Content you create using our tools

6.2 Ownership Retention

You retain all ownership rights to Your Content. We do not claim ownership of materials you create or provide.

6.3 License to paxelo.ai

To deliver our services, you grant us specific licenses:

Basic Operations License:

You grant paxelo.ai and our service providers a license to:

• Process and analyze Your Content
• Send Your Content to AI providers for processing
• Store and transmit Your Content
• Modify format for technical compatibility
• Backup Your Content for reliability

This license is worldwide in scope, non-exclusive, royalty-free, and necessary for service provision.

Private Content:

For content you keep private, we display it only to you, share it only with our service providers, and the license terminates when you delete it (except temporary backups).

Shared Content:

For content you share with specific users, we display it to your designated recipients, and those users can view and interact as permitted.

Public Content:

For content you make public or share widely, we may display it throughout our Platform, use it to improve and promote services, and the license continues even after account closure.

6.4 Content Removal

When you delete your account:

• Private content is removed within 30 days
• Some data may be retained as legally required
• Backups may temporarily retain data per standard practices
• Public content may remain available
• Third-party AI providers retain data per their policies

Request specific deletions at [email protected].

6.5 Your Representations

You confirm that:

• You own or have rights to Your Content
• Your Content doesn't violate third-party rights
• You're not breaching other agreements
• Your Content complies with these Terms and laws

7. Acceptable Use Policy

7.1 Prohibited Content

Do not create, upload, or share content that:

Violates Rights:

• Infringes copyrights, trademarks, or patents
• Violates privacy or publicity rights
• Misappropriates trade secrets

Harms Others:

• Threatens, harasses, or bullies
• Defames or makes false statements about others
• Promotes hate, discrimination, or violence
• Exploits or endangers minors

Illegal Activities:

• Violates any laws or regulations
• Facilitates illegal conduct
• Promotes dangerous or criminal behavior

Inappropriate Material:

• Contains sexually explicit material
• Depicts graphic violence
• Promotes self-harm or eating disorders

7.2 Prohibited Actions

Do not:

Security Violations:

• Attempt to breach security measures
• Access others' accounts without permission
• Introduce malware or harmful code
• Disrupt Platform functionality

Automated Abuse:

• Use bots or scrapers without authorization
• Systematically download content
• Extract data for competing services
• Train competing AI models using our outputs
• Overwhelm our systems with requests

Misrepresentation:

• Impersonate others
• Provide false information
• Create fraudulent accounts
• Engage in deceptive practices

7.3 Consequences

Violations may result in:

• Content removal
• Feature restrictions
• Account suspension
• Permanent termination
• Legal action

8. Ownership and Intellectual Property

8.1 paxelo.ai's Property

We own all rights to:

• Platform design and functionality
• Software and code
• AI models and algorithms
• Branding and trademarks
• Original content we create
• User interface and experience

These are protected by copyright, trademark, patent, and trade secret laws.

8.2 Limited Use License

We grant you a limited, revocable, non-transferable license to use our Platform for its intended purpose. This license is personal to you, cannot be sublicensed, terminates when your account closes, and does not transfer any ownership rights.

8.3 AI-Generated Content Ownership

You are responsible for determining ownership and copyright status, pursuing copyright registration if desired, and ensuring your use doesn't infringe others' rights.

We retain ownership of the underlying AI technology.

8.4 Feedback License

If you provide suggestions, ideas, or feedback about paxelo.ai, you grant us a perpetual, irrevocable, royalty-free license to use and implement such feedback without obligation to you.

8.5 Copyright Infringement

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). To report infringement, send notice to our DMCA Agent at [email protected].

We will terminate accounts of users who repeatedly infringe copyrights.

9. Payment Terms

9.1 Subscription Plans

Certain features require paid subscriptions. Current pricing is available at https://paxelo.ai/order.

9.2 Payment Processing

We use Stripe for payment processing. By subscribing, you agree to Stripe's Terms of Service, Stripe's Privacy Policy, provide valid payment information, and keep payment details current.

9.3 Billing Authorization

You authorize us to charge your payment method for subscription fees at selected intervals, any applicable taxes, and additional usage charges if applicable.

9.4 Automatic Renewal

To cancel, access account settings, contact [email protected], or follow cancellation instructions provided at purchase. Once renewed and charged, that period is non-refundable.

9.5 Price Adjustments

We may modify pricing with notice. Changes take effect at your next renewal after notice, with at least 30 days advance notice, giving you opportunity to cancel before changes apply.

9.6 Free Trials

Promotional trials may be offered. Trial terms may require payment information, automatically convert to paid subscription unless canceled, must be canceled before trial ends to avoid charges, and are subject to change.

9.7 Billing Disputes

Contest charges within 30 days by contacting [email protected] with your account details, charge details and date, and explanation of the dispute.

9.8 Taxes

You're responsible for all applicable taxes except those on our net income. We may collect and remit taxes as required by law.

10. Termination and Cancellation

10.1 Your Cancellation Rights

Cancel your subscription anytime through:

• Account settings page
• Email to [email protected]
• Written notice to our address

10.2 Effect of Your Cancellation

When you cancel:

• Future billing stops immediately
• Access continues through current paid period
• No refund for the current period
• Account data retained per Privacy Policy

10.3 Refund Policy

Subscriptions are generally non-refundable. We may consider refunds at our discretion for technical issues preventing service use, billing errors, or extraordinary circumstances.

Submit refund requests to [email protected] within 30 days of the charge, including account information, detailed explanation, and supporting evidence.

10.4 Our Termination Rights

We may suspend or terminate your account immediately for:

• Violating these Terms
• Illegal activity
• Fraudulent behavior
• Non-payment
• Abusing Platform resources
• Threatening security or integrity
• Any other reason at our discretion

10.5 Effects of Termination

Upon termination:

• Your access ends immediately
• All licenses to you terminate
• Payment obligations continue for charges incurred
• We may delete Your Content per our policies
• These Terms survive to the extent specified below

10.6 Survival

These provisions survive termination:

• Payment obligations
• Liability limitations
• Indemnification obligations
• Dispute resolution procedures
• Intellectual property rights
• Any provisions that by nature should survive

11. External Services

11.1 Third-Party Integrations

Our Platform may integrate with or link to third-party services including:

• Payment processors
• AI technology providers
• Social media platforms
• Cloud storage services
• Analytics tools

11.2 Third-Party Terms

External services are governed by their own terms and privacy policies. You're responsible for reviewing and complying with third-party terms.

11.3 No Endorsement

Links to external sites don't constitute endorsement. We're not responsible for third-party content or practices, availability of external services, transactions with third parties, or third-party privacy practices.

11.4 Third-Party Risks

Access external services at your own risk. We're not liable for third-party service failures, data breaches at third parties, third-party misconduct, or disputes with external providers.

11.5 Paxelo WordPress Plugin and API

We provide a free WordPress plugin (“Paxelo Plugin”) that connects your WordPress site to the Paxelo platform via the Paxelo API at https://paxelo.ai/api/v1. The plugin enables you to manage content packages, orders, and deliverables directly from your WordPress admin dashboard.

By installing and using the Paxelo Plugin, you agree that:

• The plugin communicates with the Paxelo API over HTTPS to authenticate your API key, verify your license status, validate coupon codes, retrieve available content packages and pricing, and fetch your orders and completed deliverables.
• Every API request includes your API key (stored in your WordPress database) and the plugin version number in request headers for authentication and compatibility purposes.
• No personal visitor data, site content, or WordPress user information is transmitted to the Paxelo API. Only the data listed above is sent.
• The plugin is provided under the GPL-2.0-or-later license. Your use of the plugin is also governed by these Terms of Service and our Privacy Policy.
• A free tier of 5 articles is available at no cost. After the free tier is exhausted, a $49/year license is required for unlimited transfers, or the license is included with active subscriptions.
• We may update, modify, or discontinue the plugin or API at our discretion with reasonable notice.

12. Service Disclaimers

12.1 “AS-IS” Provision

TO THE MAXIMUM EXTENT PERMITTED BY LAW, paxelo.ai IS PROVIDED “AS-IS” AND “AS-AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

12.2 No Warranties

We disclaim all warranties, express or implied, including:

Performance Warranties:

• Merchantability
• Fitness for particular purpose
• Non-infringement
• Title
• Accuracy or reliability

Operational Warranties:

• Uninterrupted service
• Error-free operation
• Security from breaches
• Compatibility with your systems
• Meeting your requirements

Content Warranties:

• Accuracy of Generated Content
• Quality or suitability
• Absence of harmful components
• Freedom from third-party rights

12.3 Your Assumption of Risk

You acknowledge services may contain errors or defects, your use is at your sole risk, you're responsible for decisions based on Generated Content, results may vary, and data loss may occur.

12.4 No Professional Relationship

Using paxelo.ai doesn't create any professional advisory relationship. We're not your advisor in any capacity.

12.5 Data Preservation

We don't guarantee permanent data storage, data recovery after deletion, backup availability, or content preservation accuracy.

13. Liability Limitations

13.1 Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS (COLLECTIVELY “paxelo.ai PARTIES”) ARE NOT LIABLE FOR:

Indirect Damages:

• Lost profits or revenue
• Business interruption
• Lost opportunities
• Reputational harm
• Loss of data or information
• Loss of goodwill
• Cost of substitute services

Consequential Damages:

• Downstream effects of service issues
• Secondary losses from Generated Content
• Knock-on effects from security breaches
• Related business losses

13.2 Maximum Liability Cap

13.3 Essential Terms

You acknowledge these limitations are fundamental to our agreement, we wouldn't provide services at current pricing without them, they represent a fair allocation of risk, and you accept this risk allocation.

13.4 State Law Variations

Some jurisdictions don't allow liability limitations for certain damages. In those locations, our liability is limited to the maximum extent permitted.

14. Your Legal Obligations to Us

14.1 Indemnification Duty

You agree to defend, indemnify, and hold harmless paxelo.ai Parties from all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your Content:

• Claims Your Content infringes third-party rights
• Harm caused by Your Content
• Illegality of Your Content

Your Conduct:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of applicable laws
• Your violation of third-party rights

Generated Content:

• Your use of Generated Content
• Your publication or distribution of Generated Content
• Claims that Generated Content you used infringes rights
• Harm resulting from Generated Content you published

Account Security:

• Unauthorized use of your account
• Your failure to secure credentials
• Activity by third parties using your account

14.2 Defense Procedure

If we face an indemnified claim, we'll notify you reasonably promptly, you'll assume defense and settlement at your expense, you won't settle in ways that obligate us without our consent, and we may participate with our own counsel at our expense.

14.3 Continuing Obligation

This indemnification obligation survives termination of these Terms and your account closure.

15. Account Suspension and Closure

15.1 Suspension Authority

We may immediately suspend or restrict your account without notice for:

• Terms violations
• Suspected fraud or illegal activity
• Payment failures
• Security threats
• Abuse of resources
• Harmful conduct toward other users
• Legal compliance requirements

15.2 Permanent Termination

We may permanently close your account for:

• Serious or repeated Terms violations
• Criminal activity
• Creating multiple accounts after termination
• Egregious misconduct
• Business reasons
• Any reason at our discretion

15.3 Data Consequences

Upon termination, Your Content may be immediately deleted, we have no obligation to preserve or return data, recovery may be impossible, and backups follow standard retention policies.

15.4 No Refunds for Violations

If we terminate for your violations, you're not entitled to refunds of prepaid fees.

15.5 Accidental Deletion

If you accidentally delete your account, contact [email protected] immediately. We'll attempt recovery but make no guarantees.

16. Resolving Disputes

16.1 Informal Resolution Requirement

Before any formal proceedings, you must:

1. Send detailed written notice to paxelo.ai at [email protected]
2. Include your name and account details, detailed description of the dispute, what you're seeking, and supporting documentation
3. Engage in good faith discussions for 60 days

This is mandatory before arbitration or litigation. Limitation periods are tolled during this process.

16.2 Binding Arbitration Agreement

Except as specified below, all disputes that cannot be resolved informally will be resolved through binding individual arbitration, NOT in court.

Covered Disputes:

• All claims related to these Terms
• Platform use
• Our relationship
• Advertising or marketing
• Pre-contractual matters
• Post-termination issues

Arbitration Rules:

• Administered by American Arbitration Association (AAA)
• Governed by AAA Consumer Arbitration Rules
• One arbitrator decides the case
• Hearing in your county or by video/phone
• Federal Arbitration Act governs

Exceptions - Court Cases Allowed For:

• Small claims court matters (if they stay there)
• Intellectual property protection claims
• Claims for public injunctive relief where law requires court
• Claims that cannot legally be arbitrated

16.3 Class Action Waiver

YOU AND paxelo.ai AGREE:

• All disputes must be brought individually
• NO class actions allowed
• NO collective actions allowed
• NO representative proceedings allowed
• Arbitrator cannot award class-wide relief
• Only individual relief is available

If this waiver is found invalid for a particular claim, that claim may proceed in court while others remain in arbitration.

16.4 Opt-Out Right

You may opt out of arbitration by sending signed written notice within 60 days of first accepting terms containing arbitration. Opting out means disputes go to court, not arbitration, but other Terms provisions still apply.

16.5 No Jury Trials

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE THE RIGHT TO JURY TRIAL.

17. Legal Framework

17.1 Governing Law

These Terms are governed by:

• Delaware state law (without conflict of law principles)
• Federal Arbitration Act (for arbitration matters)
• Applicable federal law

17.2 Jurisdiction for Non-Arbitrable Disputes

For matters not subject to arbitration, you consent to exclusive jurisdiction in Delaware state and federal courts, personal jurisdiction in Delaware, and venue in Delaware.

17.3 International Users

If you're located outside the United States, you access paxelo.ai at your own risk, you're responsible for local law compliance, mandatory local consumer laws may apply, and data may be transferred to the United States.

17.4 EU Consumer Rights

EU consumers retain rights under mandatory local consumer protection laws. Nothing in these Terms eliminates those statutory rights.

18. Additional Provisions

18.1 Complete Agreement

These Terms, together with our Privacy Policy, any supplemental terms for specific features, and order confirmations and receipts, constitute the entire agreement between you and paxelo.ai, superseding all prior agreements, representations, and understandings.

18.2 Severability

If any provision is found invalid or unenforceable, that provision is modified to the minimum extent necessary, all other provisions remain in full effect, and the intent of the parties is preserved.

18.3 No Waiver

Our failure to enforce any right or provision doesn't waive that right. Waivers must be in writing and signed by an authorized representative.

18.4 Assignment

You cannot transfer these Terms or your account without our written consent. We may freely transfer or assign these Terms and our rights to affiliates, subsidiaries, acquirers in a merger or sale, or other parties at our discretion.

18.5 Independent Contractors

You and paxelo.ai are independent parties. These Terms don't create partnership or joint venture, employment relationship, agency relationship, or fiduciary duties.

18.6 Force Majeure

We're not liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, wars or terrorism, government actions, pandemics, infrastructure failures, or strikes or labor disputes.

18.7 Notices

We may notify you by email to your registered address, Platform notifications or announcements, or postal mail. You're responsible for keeping contact information current.

Send legal notices to paxelo.ai at [email protected].

18.8 Interpretation

Headings are for convenience only. “Including” means “including without limitation.” Singular includes plural and vice versa. “Or” is not exclusive unless stated. Examples are illustrative, not exhaustive.

18.9 Language

English is the controlling language for these Terms. Translations are provided for convenience only. In case of conflict, English prevails.

18.10 Electronic Acceptance

Your electronic acceptance (clicking “I agree,” using the Platform, etc.) constitutes a legally binding signature equivalent to a handwritten signature.

18.11 Export Compliance

You may not use or export paxelo.ai in violation of U.S. export laws and regulations. You represent that you're not located in an embargoed country or on a U.S. government restricted party list.

18.12 Accessibility

We strive to make our Platform accessible. If you encounter accessibility issues, contact [email protected].

18.13 Legacy Terms

Accounts created before February 3, 2026 may be subject to prior terms until migrated. Contact us for specific information about your account.

19. Getting in Touch

19.1 Questions About Terms

For questions regarding these Terms:

19.2 Customer Support

For technical support or account assistance:

19.3 Business Inquiries

For partnerships or business development:

19.4 Our Contact Information